Anthony Kumar Guvalla
Client Services & Operations Specialist | MSc in Computing and Technology
London, UK.About
Highly adaptable and customer-focused professional with an MSc in Computing and Technology, leveraging strong interpersonal skills and technical aptitude to excel in client services, property management, and security operations. Proven ability to manage complex inquiries, respond to emergencies, and optimize operational efficiency within dynamic residential environments. Seeking to apply a unique blend of technical knowledge and hands-on operational experience to a challenging role that values both client satisfaction and strategic problem-solving.
Work
Salford Duet
|Day & Night CONCIERGE and SAFETY OFFICER
Manchester, Greater Manchester, UK
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Summary
Oversees comprehensive safety, security, and resident services for student properties, ensuring a secure and supportive living environment.
Highlights
Led security patrols across multiple student residential buildings, safeguarding property assets and ensuring a safe and secure environment for all residents.
Served as the primary first responder for all incidents and emergencies, effectively de-escalating situations and maintaining detailed incident reports for city authorities.
Provided comprehensive resident support, addressing diverse queries and concerns with a decisive approach to maintain high satisfaction levels.
Managed and upheld safety and security protocols, contributing to a consistently secure and well-maintained residential complex.
Jermyn Street
|Night Concierge
London, Greater London, UK
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Summary
Managed overnight guest services, operational tasks, and security protocols to ensure seamless resident experience and property upkeep.
Highlights
Provided welcoming and professional reception services to residents, managing phone inquiries and addressing requests promptly to enhance guest experience.
Facilitated seamless guest check-ins and provided direct assistance at self check-in kiosks, optimizing operational efficiency in a reception-less environment.
Managed food and beverage services, including preparing and serving breakfast, meals, and specialty beverages, contributing to a premium guest experience.
Acted as a local expert, offering personalized recommendations for attractions, dining, and entertainment, significantly enhancing guest satisfaction and loyalty.
Maintained cleanliness and organization of communal areas, including the living room and canteen, and prepared food displays for subsequent shifts.
Handled reservations efficiently using a Property Management System (PMS), ensuring accurate booking and guest data management.
Coordinated and prepared societyM meeting rooms for various events, ensuring readiness and functionality for client use.
Education
NORTHUMBRIA University
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MSc
Computing and Technology
St. Joseph's Degree & PG College
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BSc
Computer Science
Languages
English
Skills
Customer Service & Relations
Resident Support, Guest Experience, Inquiry Resolution, Complaint Handling, Client Communication, Hospitality Management.
Security & Safety Operations
Security Patrols, Incident Response, Emergency Procedures, Safety Protocols, Risk Management, Property Security.
Operational Management
Property Management Systems (PMS), Reservations Management, Facility Maintenance, Inventory Management, Meeting Room Setup, Food & Beverage Service.
Technical Proficiency
MS Office Suite, Operating Systems, Internet Research, Computing & Technology Concepts.
Interpersonal & Soft Skills
Communication Skills, Problem-Solving, Teamwork, Adaptability, Organizational Skills, Attention to Detail, Decisive Action.